We
pride ourselves on giving each and every customer the high level of
service we expect ourselves. That being said, we do not use a call
center to answer our telephones, nor do we provide a selection of
generic answers from a database. We understand that each customer and
their issues, concerns, or questions deserve a unique response. Please
understand that we are a small business and we may not be able to answer
the telephone immediately, but we will certainly return your telephone
call as soon as possible. Email is our preferred method of communication, and we are typically able to answer them with greater efficiency.
Customer Service Hours: 10 a.m. - 5 p.m. EST (Monday - Friday) Email (Preferred Method):support@onegrill.com
Telephone:513-360-8410
*Please feel free to call anytime; your message will be returned as soon as possible. In your message please provide the following: Name Telephone number Order number (if available) Reason for call Best time to contact
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