Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
Please contact customer service at onegrill@gmail.com for more
information on returning an item. Please include in your correspondence your name, order number, and date of purchase.
You may return an item for refund to the original tender within 30 days from date of
purchase. Proof of purchase is required. Returns are limited to the
original purchaser with the exception of gift items. The item should be
in reasonable condition. Items that are intentionally misused or have
not been used for the intended purpose, may not be accepted. Shipping
charges are not refundable on returned items. We understand that special circumstances can exist and we are willing to work with you in a reasonable manner in these cases.
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