1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
If you feel that you have received the wrong product, please contact customer service at support@onegrill.com as soon as you can. We will do everything we can to correct your order an get you the right items on their way.
What is your return policy?
Please contact customer service at onegrill@gmail.com
for more
information on returning an item. Please include in your correspondence
your name, order number, and date of purchase.
You may return an item for refund to the original tender within 30 days
from date of
purchase. Proof of purchase is required. Returns are limited to the
original purchaser with the exception of gift items. The item should be
in reasonable condition. Items that are intentionally misused or have
not been used for the intended purpose, may not be accepted. Shipping
charges are not refundable on returned items. We understand that special
circumstances can exist and we are willing to work with you in a
reasonable manner in these cases.
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
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